novelai
Privacy Policy
Last updated: June 4, 2026
This Privacy Policy explains how novelai collects, uses, shares, and protects information when you use our interactive story, character chat, audio, creation, payment, and account services. It applies to our web service and to app experiences, including iPhone, iPad, and Apple TV surfaces that link to this policy.
Information we collect
Account and contact information you provide, such as email address, Apple sign-in identifiers, display name, support messages, and account preferences.
Content you create or submit, including prompts, stories, character settings, chats, images, audio-related inputs, profile details, uploads, and feedback.
Purchase and entitlement information, including App Store in-app purchase transactions, Stripe payments on the web where available, product identifiers, receipts, refund status, and credit or subscription balances.
Device, usage, and diagnostic information such as IP address, approximate region, locale, device type, browser or app version, log data, crash data, feature interactions, and security events.
How we use information
We use information to provide and personalize stories, character chats, creation tools, purchases, account sync, customer support, safety controls, fraud prevention, analytics, and service reliability.
User prompts and generated content may be processed by AI model providers and infrastructure providers so the requested story or chat experience can function.
Sharing and service providers
We share information with service providers that help us host the service, process payments, deliver AI features, store media, send support messages, prevent abuse, and measure product performance.
These providers may include cloud hosting, CDN, analytics, AI model, payment, and App Store platform services. We may also disclose information when required by law, to protect users, or during a business transfer.
We do not sell your personal information.
Analytics, cookies, and similar technologies
We may use cookies, local storage, analytics SDKs, and pixels to keep you signed in, remember language preferences, understand feature performance, measure campaigns, and improve the product.
You can manage many web tracking controls through your browser or device settings. Some security and account features may not work without necessary storage.
Retention, security, and deletion
We keep information for as long as needed to provide the service, maintain records, resolve disputes, enforce terms, comply with law, and protect the service.
We use reasonable technical and organizational safeguards, but no online service can guarantee perfect security.
You may contact us at airmusic@msn.com to request access, correction, deletion, or export of your personal information, subject to identity verification and legal limits.
Children, international transfers, and updates
The service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Your information may be processed in countries or regions other than where you live. We take steps designed to protect information according to this policy.
We may update this policy from time to time. Material updates will be posted on this page with a new effective date.